Truist Wire Transfer Investigation Form

  • * Indicates a required field.

  • Use tab to move from field to field in the form.

  • Please submit one form for each wire transfer request.

  • Please do not submit a request for an incoming wire not received.

  • Do not submit a request for a copy of a wire. (Please use WPI or RT01)

  • If you have already submitted a form, check the status by calling Special Handling at 1-800-682-9473 Option 3.

  • By initiating this investigation request, a fee may be charged to the client’s account.

Wire Details


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Do not include hyphens in this number. Example: 2024101500001234

Account number must a 13-digit Truist DDA/SAV OR Wire GL utilized in the debit or credit of the wire being investigated. Information can be located in WPI OR RT01



For investigations related to outgoing wires please provide the following details:
Information can be obtained from WPI or RT01

Please provide for requests related to outgoing wires. Information available in WPI or RT01

Please provide for requests related to outgoing wires. Information available in WPI or RT01
Transaction Details
A Consumer Cross Border Wire is an outgoing wire debiting a personal account and the destination is an International location.

Service Request Definitions: 


Incoming Wire - Returning an incoming wire back to the sending institution or requesting additional details for an incoming wire transfer.

Service Message - Amending or changing an outgoing wire, Trace an outgoing wire/ client claiming non-receipt- the beneficiary is stating that they have not received the wire.
Reverse Request - A Request to reverse or recall an outgoing wire transfer that has already been sent.
Fraud –A request to reverse or recall funds due to fraudulent activity/Validity – Authenticity request.  


Reversal requests are recalls for an outgoing wire

For returns to an incoming wire ensure there are no blocks on the account to avoid the request being rejected.




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Provide complete details of the fraud in the Additional comments box

Teammate Information

Input User ID


Please provide additional details and the reason for this request.
Print this request before you click on the "Submit" button below.  A request confirmation email will be sent to the email address listed in the "Contact Email Address" field.